Highlight.io experienced a minor incident on January 21, 2025, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 21, 2025, 06:53 PM UTC
We're investigating a ~2 hour delay in the sessions / errors appearing in the highlight UI.
- identified Jan 21, 2025, 11:09 PM UTC
We have identified ClickHouse async inserts to be the bottleneck in our data sync queue. We are working on a fix.
- identified Jan 21, 2025, 11:57 PM UTC
We've shipped a fix to the underlying issue and are starting to catch up on the data backlog.
- monitoring Jan 22, 2025, 12:17 AM UTC
We're vaught up on all delayed data and are monitoring the current ingest rate.
- resolved Jan 22, 2025, 01:28 AM UTC
The issue is resolved.