Highlight.io incident

Delayed session and error ingest

Minor Resolved View vendor source →

Highlight.io experienced a minor incident on January 28, 2025, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 05:41 PM UTC
Resolved
Jan 28, 2025, 10:27 PM UTC
Duration
4h 46m
Detected by Pingoru
Jan 28, 2025, 05:41 PM UTC

Update timeline

  1. investigating Jan 28, 2025, 05:41 PM UTC

    We are investigating a delay in session and error processing due to blocking in our error ingest path.

  2. identified Jan 28, 2025, 06:19 PM UTC

    We're experiencing an ingest delay of roughly 6 hours of sessions / errors. A fix is in progress.

  3. identified Jan 28, 2025, 06:35 PM UTC

    We are deploying a fix for the ingest bottleneck.

  4. monitoring Jan 28, 2025, 07:55 PM UTC

    We are catching up on the data backlog.

  5. resolved Jan 28, 2025, 10:27 PM UTC

    The incident is resolved. See #incidents in Discord for an analysis.