Highlight.io incident

Sessions stuck in live mode.

Minor Resolved View vendor source →

Highlight.io experienced a minor incident on February 24, 2025, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2025, 09:18 PM UTC
Resolved
Feb 25, 2025, 01:29 AM UTC
Duration
4h 11m
Detected by Pingoru
Feb 24, 2025, 09:18 PM UTC

Update timeline

  1. investigating Feb 24, 2025, 09:18 PM UTC

    We're investigating a report of sessions stuck in live mode as of 5:00 AM PT today.

  2. investigating Feb 24, 2025, 10:24 PM UTC

    New sessions are processing correctly. We're working on restoring sessions that are missing as a result of the incident.

  3. monitoring Feb 24, 2025, 11:30 PM UTC

    We have caught up on processing 80% of sessions with an ETA of 2 hours to completion.

  4. resolved Feb 25, 2025, 01:29 AM UTC

    All sessions have now been processed.