HG Insights experienced a minor incident on October 11, 2021 affecting HG Insights Platform, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
HG Insights Platform
Update timeline
- investigating Oct 11, 2021, 11:20 PM UTC
We are investigating sporadic issues with logins. Affected users receiving an error message should be able to re-login by going to https://platform.hginsights.com/
- resolved Oct 13, 2021, 12:37 AM UTC
We identified the issue as originating from Amazon Web Services itself. We re-deployed an infrastructure component and login errors have subsided.