Heysender experienced a minor incident on January 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 15, 2025, 07:45 PM UTC
Type: Maintenance Duration: 2 hours Affected Components: API, Incoming SMTP, App, Outgoing SMTP Jan 15, 19:45:00 GMT+0 - Identified - We will be updating a central piece of SMTP software in Heysender. This will result in a downtime on the incoming SMTP service lasting a few minutes where the SMTP service will not respond to connection requests. Afterwards, the incoming SMTP service will be running but all outgoing e-mail will be caught and saved for later delivery while we update the software. The date and time of the update is: **Tuesday 21st of January 2025 from 20:45 CET to 22:45 CET** We expect the entire process to take 1-2 hours from start to end. For the first few minutes no incoming SMTP requests will succeed and afterwards there will be a delay of up to 2 hours on outgoing e-mail. If you have any questions regarding the update please do not hesitate to get in touch with support. Jan 15, 21:45:00 GMT+0 - Completed - Maintenance has completed successfully.