Issue with incoming connections to Heysender

Update timeline

1. resolved Sep 26, 2025, 06:53 PM UTC

   Type: Incident Duration: 2 days, 13 hours and 37 minutes Affected Components: API, Incoming SMTP, App, Outgoing SMTP Sep 26, 18:53:00 GMT+0 - Investigating - Due to an issue with our hosting provider's S3 storage we're currently experiencing difficulties accepting incoming SMTP and API connections. We're looking into solutions. New status will follow in 20 minutes. Sep 26, 19:10:00 GMT+0 - Identified - We're working on bypassing S3 storage to get all systems running again. We will update again within the next 20 minutes. Sep 26, 19:30:00 GMT+0 - Identified - S3 has been bypassed. We're running final tests before opening the system externally. We will update again within the next 20 minutes. Sep 27, 08:10:00 GMT+0 - Monitoring - Our hosting provider is still working on bringing their S3 storage back up. We're sending emails without issues but we're still not logging all data due to S3 storage being offline. We will update here when we're actively logging everything again. Sep 27, 16:11:00 GMT+0 - Monitoring - We're sending emails without issues but we're still not logging HTML and text content or attachments. We have decided to let everything stabilise so on Monday we will bring everything back to working order. Sep 26, 20:45:00 GMT+0 - Monitoring - We're sending emails again. We have bypassed S3 storage which we use to save HTML content, text content and attachments of sent emails. For now these will not be saved to log and will not be available for lookup in the interface. As soon as S3 storage runs again we will re-enable it. We apologise sincerely for the issues this has caused. If you have any questions do not hestitate to contact support. Sep 29, 08:30:00 GMT+0 - Resolved - All systems are running as expected. We're marking this as fixed.