HeyMilo experienced a major incident on May 21, 2026 affecting Candidate Experience (Candidate Portal) and AI Agents (Receptionist) and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Candidate Experience (Candidate Portal)AI Agents (Receptionist)AI Agents (Voice/Video Interview)
Update timeline
- investigating May 21, 2026, 02:31 PM UTC
Outage of underlying infra provider VAPI - https://status.vapi.ai/
- resolved May 21, 2026, 06:29 PM UTC
Incident has been resolved - all services should be back to normal now.