Hey You experienced a major incident on September 10, 2022, lasting 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 10, 2022, 11:17 PM UTC
We're experiencing an elevated level of order submission/acceptance errors and are currently looking into the issue.
- resolved Sep 11, 2022, 12:11 AM UTC
This incident has been resolved.
- postmortem Sep 11, 2022, 12:19 AM UTC
# Summary All Lightspeed POS integrations were experiencing problems between 9:15am and 10:15am Any Hey You venue integrated via Lightspeed/Kounta may have been experiencing problems receiving orders from Hey You during this period. See related: [https://status.kounta.com/incidents/qblcw10fy3ms](https://status.kounta.com/incidents/qblcw10fy3ms)