Hex incident

Some users are having issues accessing Hex or loading projects

Critical Resolved View vendor source →

Hex experienced a critical incident on September 25, 2025 affecting Main site, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 06:05 PM UTC
Resolved
Sep 25, 2025, 06:37 PM UTC
Duration
32m
Detected by Pingoru
Sep 25, 2025, 06:05 PM UTC

Affected components

Main site

Update timeline

  1. investigating Sep 25, 2025, 06:05 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 25, 2025, 06:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 25, 2025, 06:27 PM UTC

    A fix has been implemented and systems are now operation, we will continue to monitor.

  4. resolved Sep 25, 2025, 06:37 PM UTC

    This incident has been resolved.