Hermes BorderGuru incident

International Routing & Integration Service API Interruption

Major Resolved View vendor source →

Hermes BorderGuru experienced a major incident on April 18, 2019 affecting [Production], lasting 13h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2019, 11:47 AM UTC
Resolved
Apr 19, 2019, 01:20 AM UTC
Duration
13h 33m
Detected by Pingoru
Apr 18, 2019, 11:47 AM UTC

Affected components

[Production]

Update timeline

  1. investigating Apr 18, 2019, 11:47 AM UTC

    We are investigating in an issue which relates to the availability of the International Routing & Integration Service API. Impact: The endpoints of the International Routing & Integration Service API is not reachable at the moment.

  2. investigating Apr 18, 2019, 12:01 PM UTC

    The problem was identified as infrastructure problem and is currently in further analysis at the provider

  3. identified Apr 18, 2019, 03:43 PM UTC

    The issue has been identified and fix is being implemented.

  4. identified Apr 18, 2019, 04:58 PM UTC

    Our network provider is still busy analyzing and fixing the issues.

  5. monitoring Apr 19, 2019, 12:43 AM UTC

    The incident has been resolved by our infrastructure provider. The api is fully available again. We will continue to monitor the behavior within the next hours.

  6. resolved Apr 19, 2019, 01:20 AM UTC

    Tests running succesfull, The incident has been resolved.