Hermes BorderGuru incident

International Routing & Integration API Interruption

Major Resolved View vendor source →

Hermes BorderGuru experienced a major incident on May 24, 2019 affecting [Production], lasting 18h 35m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2019, 08:42 PM UTC
Resolved
May 25, 2019, 03:18 PM UTC
Duration
18h 35m
Detected by Pingoru
May 24, 2019, 08:42 PM UTC

Affected components

[Production]

Update timeline

  1. investigating May 24, 2019, 08:50 PM UTC

    We are investigating in an issue which relates to the availability of the International Routing & Integration Service API. Impact: The endpoints of the International Routing & Integration Service API is not reachable at the moment.

  2. monitoring May 24, 2019, 09:18 PM UTC

    The incident has been resolved. The api is fully available again. We will continue to monitor the behavior. Further outages could occur.

  3. investigating May 24, 2019, 09:31 PM UTC

    We are currently investigating this issue.

  4. monitoring May 24, 2019, 11:00 PM UTC

    Currently, all services are available, but further interruptions may be expected until our infrastructure provider reports that the incident is fully resolved.

  5. resolved May 25, 2019, 04:44 PM UTC

    The incident has been resolved by our infrastructure provider. The api is fully available again.