Hermes BorderGuru incident

EROS V4 Production API Endpoints (rs.hermesworld.com) not reachable

Major Resolved View vendor source →

Hermes BorderGuru experienced a major incident on August 1, 2019, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2019, 02:45 PM UTC
Resolved
Aug 01, 2019, 02:56 PM UTC
Duration
10m
Detected by Pingoru
Aug 01, 2019, 02:45 PM UTC

Update timeline

  1. investigating Aug 01, 2019, 02:45 PM UTC

    We are investigating into a problem that currently affects the EROS V4 API (rs.hermesworld.com) and let to an unavailability of the EROS V4 Service for label creation.

  2. resolved Aug 01, 2019, 03:53 PM UTC

    Service is running again since 16:56. Reason was a database lock caused by a user.