Hermes BorderGuru incident

Servcie Degradation - International Routing & Integration Service (IRIS)

Minor Resolved View vendor source →

Hermes BorderGuru experienced a minor incident on September 3, 2020 affecting [Production], lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2020, 02:40 PM UTC
Resolved
Sep 03, 2020, 04:04 PM UTC
Duration
1h 23m
Detected by Pingoru
Sep 03, 2020, 02:40 PM UTC

Affected components

[Production]

Update timeline

  1. investigating Sep 03, 2020, 02:40 PM UTC

    We are investigating an incident which relates to the International Routing & Integration Service. Impact: Since 03.09.2020 around 15:30 the International Routing & Integration Service experienced a service degradation, currently no bookings from or to GB / IE are possible due to a system outage on our partner side. Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.

  2. investigating Sep 03, 2020, 02:57 PM UTC

    The investigations showed that the Hermes UK system is not completly down but it refuses approx. every 3rd request from IRIS. Hermes UK has been informed and analysis is ongoing. We will provide updates either every 60 minutes or event triggered.

  3. resolved Sep 03, 2020, 04:04 PM UTC

    Please be informed that the Servcie Degradation incident from 03.09.2020 - 16:40 was resolved.The UK system seems to be back up and running stable. Regular communication related to this incident will be discontinued. The root cause analysis is still ongoing. A final message with the root cause will be published here as soon as available.