Hermes BorderGuru incident

Servcie Degradation - International Routing & Integration Service (IRIS)

Hermes BorderGuru experienced a major incident on September 28, 2020 affecting [Production], lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2020, 07:36 AM UTC
Resolved: Sep 28, 2020, 10:42 AM UTC
Duration: 3h 5m
Detected by Pingoru: Sep 28, 2020, 07:36 AM UTC

Affected components

[Production]

Update timeline

investigating Sep 28, 2020, 07:36 AM UTC

We are investigating an incident which relates to the International Routing & Integration Service. Impact: Since 28.09.2020 around 08:30 CEST the International Routing & Integration Service experienced a service degradation, currently no bookings from or to GB / IE are possible due to a system outage on our partner side. Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.
resolved Sep 28, 2020, 10:42 AM UTC

This incident has been resolved.