Hermes BorderGuru incident

Service Degradation - Data Routing Platform

Minor Resolved View vendor source →

Hermes BorderGuru experienced a minor incident on November 18, 2020 affecting Data Provisioning Platform and Preadvice Provisioning and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2020, 06:34 AM UTC
Resolved
Nov 18, 2020, 08:34 AM UTC
Duration
1h 59m
Detected by Pingoru
Nov 18, 2020, 06:34 AM UTC

Affected components

Data Provisioning PlatformPreadvice ProvisioningTrackingdata ProvisioningPUDO Data ProvisioningData Routing Platform

Update timeline

  1. investigating Nov 18, 2020, 06:34 AM UTC

    We are investigating an incident which relates to the Data Routing Platform. Impact: Since 18.11.2020 around 03:15 the Data Routing Platform experienced a service degradation, thus produced data will be handled with a delay. Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.

  2. investigating Nov 18, 2020, 06:38 AM UTC

    For the sake of clarity: the International Routing & Integration Service (IRIS) is not affected and is functioning as usual.

  3. investigating Nov 18, 2020, 07:33 AM UTC

    Please find below the status update which relates to the "Service Degradation - Data Routing Platform" incident from 18.11.2020. Current Sutuation: Data Routing Platform has issues which leads to a delayed data processing. Incident resolution and root cause analysis are still ongoing. We will provide the next update in 60 minutes or event triggered whichever applies.

  4. resolved Nov 18, 2020, 08:34 AM UTC

    Please find below the status update which relates to the "Service Degradation - Data Routing Platform" incident from 18.11.2020. Current Sutuation: The issue has been sorted and the system is fully back up and running. The problem was caused by the Data Conversion Tool (Lobster). The backlog of data is now being processed. The detailed root cuase anaylsis is ongoing. We will provide no further update on this incident.