Hermes BorderGuru incident

Service Degradation - Trackingdata Provisioning

Minor Resolved View vendor source →

Hermes BorderGuru experienced a minor incident on November 20, 2020 affecting Trackingdata Provisioning, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2020, 09:30 AM UTC
Resolved
Nov 20, 2020, 11:12 AM UTC
Duration
1h 41m
Detected by Pingoru
Nov 20, 2020, 09:30 AM UTC

Affected components

Trackingdata Provisioning

Update timeline

  1. investigating Nov 20, 2020, 09:30 AM UTC

    We are resolving an incident which relates to the Tracking Data Provisioning. Impact: Since 20-Nov-2020 around 10:20 CET the internal Tracking Data Mapping experienced a service degradation due to a bug, thus currently tracking data will be provisioned with a delay of approximately 2 hours. Bug fixing is ongoing. We will provide updates event triggered.

  2. identified Nov 20, 2020, 09:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 20, 2020, 11:12 AM UTC

    The incident has been resolved and the tracking events from the last 2 hours will be re-processed.