Hermes BorderGuru incident

Major Incident - International Routing & Integration Service (IRIS)

Critical Resolved View vendor source →

Hermes BorderGuru experienced a critical incident on November 27, 2020 affecting [Production] and [Preview], lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2020, 01:31 PM UTC
Resolved
Nov 27, 2020, 01:51 PM UTC
Duration
20m
Detected by Pingoru
Nov 27, 2020, 01:31 PM UTC

Affected components

[Production][Preview]

Update timeline

  1. investigating Nov 27, 2020, 01:31 PM UTC

    We are investigating an incident which relates to the availability of the International Routing & Integration Service. Impact: Since 27-Nov-2020 around 14:27 CET the International Routing & Integration Service experienced an outage, thus currently no requests can be handled by the system. This incident was classified as a Major Incident. Major Incident Managment and root cause analysis are ongoing. We will provide updates either every 45 minutes or event triggered whichever applies.

  2. monitoring Nov 27, 2020, 01:40 PM UTC

    We did resolve the incident for our PROD system. However the PREV/TEST environment is still not available.

  3. resolved Nov 27, 2020, 01:51 PM UTC

    Please be informed that the International Routing & Integration Service incident from 27-Nov-2020 - 14:27 was resolved. Regular communication related to this incident will be discontinued. The root cause analysis is still ongoing. A final message with the root cause will be published here as soon as available.