Hermes BorderGuru incident

Service Outage - Public Tracking (tracking.borderguru.com)

Minor Resolved View vendor source →

Hermes BorderGuru experienced a minor incident on February 11, 2021 affecting Public Tracking (tracking.borderguru.com), lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2021, 08:00 AM UTC
Resolved
Feb 11, 2021, 02:30 PM UTC
Duration
6h 29m
Detected by Pingoru
Feb 11, 2021, 08:00 AM UTC

Affected components

Public Tracking (tracking.borderguru.com)

Update timeline

  1. identified Feb 11, 2021, 10:55 AM UTC

    We are investigating an incident which relates to availibility and search function on tracking.borderguru.com Impact: Public Tracking (tracking.borderguru.com) experienced an outage, which was fixed today morning 9.45am CEST. Currently its only possible to search with following tracking identifier: Label IDs, BG Tracking ID. Requests with the "BG Shipment ID" currently run into an error.

  2. resolved Feb 11, 2021, 02:30 PM UTC

    Requests with the "BG Shipment ID" is available again. The issue / service restriction is resolved.