Hermes BorderGuru incident

Service Degradation - PUDO Data Provisioning

Hermes BorderGuru experienced a minor incident on April 9, 2021 affecting PUDO Data Provisioning, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started: Apr 09, 2021, 09:36 AM UTC
Resolved: Apr 12, 2021, 08:00 AM UTC
Duration: 2d 22h
Detected by Pingoru: Apr 09, 2021, 09:36 AM UTC

Affected components

PUDO Data Provisioning

Update timeline

identified Apr 09, 2021, 09:36 AM UTC

We are investigating an incident which relates to the Pudo Data Provisioning. Impact: Since yesterday, 08-Apr-2021 the Pudo Data Provisioning experienced a service degradation related to UK PUDO data. The UK PUDO data are not transferred completely and thus some data are missing. Resolution: UK did already identify the root cause and is resolving this incident. We expect the incident resolution to be finished beginning next week latest. As the resolution is already in progress we will provide an update to this incident upon the end of the successfull resolution.
resolved Apr 12, 2021, 08:00 AM UTC

The incident has been resolved.