Hermes BorderGuru incident
Service Degradation - Data Routing Platform
Hermes BorderGuru experienced a minor incident on June 9, 2021 affecting Preadvice Provisioning and Trackingdata Provisioning and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2021, 02:40 PM UTC
We are investigating an incident which relates to the Data Routing Platform. Impact: Since 09-Jun-2021 around 11:00 CEST the Data Routing Platform experienced a service degradation at one of our providers, thus produced data will be handled with a delay. Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.
- identified Jun 09, 2021, 03:21 PM UTC
- Hermes BorderGuru is handling this incident as a major incident. - Data of the Data Routing Platform will be stored and re-processed later. - Our provider is working with utmost urgency on the incident resolution.
- identified Jun 09, 2021, 03:22 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 09, 2021, 04:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 09, 2021, 05:29 PM UTC
A workaround has been applied, the produced data have been re-processed. The failed systems are being restored and we expect normal operation soon.
- resolved Jun 09, 2021, 07:37 PM UTC
The incident has been resolved. All system are in normal operation again.