Hermes BorderGuru incident

Borderbulk Front End Login Issue

Major Resolved View vendor source →

Hermes BorderGuru experienced a major incident on November 2, 2022 affecting BorderBulk, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2022, 06:20 PM UTC
Resolved
Nov 02, 2022, 07:26 PM UTC
Duration
1h 5m
Detected by Pingoru
Nov 02, 2022, 06:20 PM UTC

Affected components

BorderBulk

Update timeline

  1. investigating Nov 02, 2022, 07:06 PM UTC

    We are currently investigating an issue relating to the BorderBulk FrontEnd functions. The user receives the error "Oops... Something went wrong. Try again or contact a BorderGuru Admin." after the login or "Request failed with status code 500". -APIs are not affected-

  2. resolved Nov 02, 2022, 07:26 PM UTC

    The issue has been fixed.