Helpjuice incident

Degraded performance on knowledge bases

Major Resolved View vendor source →

Helpjuice experienced a major incident on October 8, 2025, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 01:42 PM UTC
Resolved
Oct 08, 2025, 02:40 PM UTC
Duration
58m
Detected by Pingoru
Oct 08, 2025, 01:42 PM UTC

Update timeline

  1. investigating Oct 08, 2025, 01:42 PM UTC

    We are currently investigating this issue.

  2. identified Oct 08, 2025, 01:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2025, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 02:40 PM UTC

    This incident has been resolved.