pingoru pingoru Hell Pizza had 3 outages in the last 2 years totaling 65h 23m of downtime, averaging 0.1 incidents per month.
There were 3 Hell Pizza outages since July 28, 2026 totaling 65h 23m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We have been made aware of issues processing payments on some Eftpos terminals in store. This appears to be a configuration issue with Eftpos NZ, who have been notified and are investigating the issue.
Eftpos transactions from the POS are back in working order.
We are monitoring a small number of reports where online payments completed but the order confirmation step may not have finished successfully. Initial checks have not shown an obvious platform-wide error in our telemetry. As a precaution, we have since rolled back a recent polling change and will continue to monitor the logs. If you have an order that appears affected, please submit an IT ticket. Thanks
On Tuesday 28 July between 2:00 PM and 8:12 PM, customers in specific delivery zones for our Bond St, Island Bay, and Cuba St stores were unable to place delivery orders. Root Cause: A test system configuration was inadvertently applied to our live environment, temporarily blocking addresses in these specific areas. Resolution: The configuration error was identified and removed last night, and delivery ordering is fully restored. We sincerely apologise for the inconvenience this caused to our customers, especially during the dinner hours. We have implemented new safeguards to prevent this from happening again.