Helios incident

AWS outage

Critical Resolved View vendor source →

Helios experienced a critical incident on June 13, 2023 affecting API and Web Application and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:25 PM UTC
Resolved
Jun 13, 2023, 10:32 PM UTC
Duration
3h 7m
Detected by Pingoru
Jun 13, 2023, 07:25 PM UTC

Affected components

APIWeb ApplicationiOS Application

Update timeline

  1. identified Jun 13, 2023, 07:25 PM UTC

    Amazon web services is experiencing an outage that effects Helios. We are monitoring the situation. You can follow progress here - https://health.aws.amazon.com/health/status

  2. monitoring Jun 13, 2023, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2023, 10:32 PM UTC

    This incident has been resolved.