Helios experienced a minor incident on December 16, 2023 affecting Web Application, lasting 9d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- identified Dec 16, 2023, 09:39 PM UTC
SMS blasts are currently disabled while we work through an issue with our upstream provider. We are working as quickly as we can to restore access.
- identified Dec 16, 2023, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 26, 2023, 07:25 PM UTC
Message blasts have been restored. Any inbox with an opt out rate <5% will be able to send a message blast.
- resolved Dec 26, 2023, 07:26 PM UTC
This incident has been resolved.