Hedra incident

User account linking

Minor Resolved

Hedra experienced a minor incident on October 20, 2025, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:27 PM UTC
Resolved
Oct 22, 2025, 06:12 AM UTC
Duration
1d 8h
Detected by Pingoru
Oct 20, 2025, 09:27 PM UTC

Update timeline

  1. identified Oct 20, 2025, 09:27 PM UTC

    Our recent authentication migration caused approximately 0.2% of user accounts to be linked to a second account that was created prior to our upgrade. The second accounts were created by users logging into Hedra using multiple methods (Google SAML logins and Email/Password logins). This also affected users who created multiple accounts using emails with different capitalization. We are working to merge affected accounts, which will restore users' account state, including generated videos and images. Current ETA is 4pm PT on 10/21/2025.

  2. resolved Oct 22, 2025, 06:12 AM UTC

    We have deduplicated all user accounts. You will need to log out (hedra.com/logout) and log back in, but then will have a unified account with all of your assets.