Hedra incident

High Queue times for Character-3

Notice Resolved

Hedra experienced a notice incident on December 25, 2025, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 25, 2025, 03:46 PM UTC
Resolved
Dec 25, 2025, 05:28 PM UTC
Duration
1h 42m
Detected by Pingoru
Dec 25, 2025, 03:46 PM UTC

Update timeline

  1. monitoring Dec 25, 2025, 03:46 PM UTC

    Character-3 generations will be delayed for approximately the next hour due to a backlog of jobs. Please consider alternative models on the platform from the drop down in the interim.

  2. monitoring Dec 25, 2025, 04:29 PM UTC

    Queue size has reduced 50% in the last hour

  3. monitoring Dec 25, 2025, 05:05 PM UTC

    Queue size is now 3000 jobs (down from 10000 ~1 hour ago)

  4. resolved Dec 25, 2025, 05:28 PM UTC

    The queue has returned to normal operating levels. We will retain scaled capacity to ensure we can meet the demand.