Hedera incident

Testnet service disruption

Critical Resolved View vendor source →

Hedera experienced a critical incident on September 12, 2023 affecting Hedera Testnet (v0.73.0) | Network Uptime, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2023, 11:37 PM UTC
Resolved
Sep 13, 2023, 04:35 AM UTC
Duration
4h 58m
Detected by Pingoru
Sep 12, 2023, 11:37 PM UTC

Affected components

Hedera Testnet (v0.73.0) | Network Uptime

Update timeline

  1. investigating Sep 12, 2023, 11:37 PM UTC

    We are currently investigating a possible issue with the Hedera testnet

  2. identified Sep 12, 2023, 11:47 PM UTC

    We have identified that the Hedera testnet is down for all users and are working on a resolution

  3. resolved Sep 13, 2023, 04:35 AM UTC

    This incident has been resolved

  4. postmortem Sep 13, 2023, 09:06 PM UTC

    The Hedera testnet had an incident yesterday which resulted in approximately five hours of downtime \(for testnet only\). The issue arose in the centralized management of testnet. It was fixed, and testnet is now running correctly. No data was lost or corrupted. This was not caused by any code bugs, and does not affect mainnet. Engineering and DevOps will be conducting a root cause analysis around this issue to better understand how to prevent these issues from occurring in the future.