Hedera incident

Insufficient Payer Balance Error

Minor Resolved View vendor source →

Hedera experienced a minor incident on January 13, 2023 affecting Hedera Mainnet (v0.72.1) | Network Uptime, lasting 20h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2023, 02:46 AM UTC
Resolved
Jan 13, 2023, 11:34 PM UTC
Duration
20h 47m
Detected by Pingoru
Jan 13, 2023, 02:46 AM UTC

Affected components

Hedera Mainnet (v0.72.1) | Network Uptime

Update timeline

  1. identified Jan 13, 2023, 02:46 AM UTC

    Hedera has observed an issue where, in rare cases, submitting a ContractCall transaction that swaps >50% of an account’s HBAR balance may fail. If triggered, an “insufficient balance” error will display, even when there is a sufficient residual balance in the account. User assets are unaffected, and this issue does not impact other Hedera network services. The Hedera mainnet continues to operate as expected. Hedera core engineering has identified the root cause of this issue and is working towards releasing a fix. Please visit https://status.hedera.com or follow Hedera Status on Twitter (https://twitter.com/hashgraph) for ongoing updates.

  2. monitoring Jan 13, 2023, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results

  3. identified Jan 13, 2023, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 13, 2023, 11:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 13, 2023, 11:34 PM UTC

    This incident has been resolved.