Heap.io experienced a minor incident on January 5, 2026 affecting App, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Jan 05, 2026, 09:47 PM UTC
Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
- monitoring Jan 05, 2026, 10:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 10:32 PM UTC
This incident has been resolved.