Heap.io incident

Some customers with Session Replay may be experiencing more limited retention in Heap

Notice Resolved View vendor source →

Heap.io experienced a notice incident on March 3, 2026 affecting Data Collection and App, lasting 7d 9h. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 04:22 PM UTC
Resolved
Mar 11, 2026, 01:58 AM UTC
Duration
7d 9h
Detected by Pingoru
Mar 03, 2026, 04:22 PM UTC

Affected components

Data CollectionApp

Update timeline

  1. identified Mar 03, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

  2. identified Mar 03, 2026, 04:24 PM UTC

    The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

  3. monitoring Mar 09, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 01:58 AM UTC

    This incident has been resolved.