Increased error rate on API loads
Timeline · 1 update
- resolved May 05, 2026, 02:37 PM UTC
Between 14:15 UTC and 14:22 UTC, some loads of API assets returned 403s in some regions. This incident has now been resolved.
hCaptcha Outage History
hCaptcha is up right nowhCaptcha had 6 outages in the last 2 years totaling 16m of downtime — averaging 0.2 incidents per month.
There were 6 hCaptcha outages since August 21, 2025 totaling 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Increased latency on API calls in some regions
Timeline · 1 update
- resolved Dec 19, 2025, 03:57 PM UTC
We are monitoring sporadic latency impact related to network-level issues at an upstream WAF provider: https://www.cloudflarestatus.com/incidents/dz87vqwvl8wr This appeared to primarily affect some LATAM and EUR region POPs.
hCaptcha is completely unaffected by the AWS outages
Timeline · 1 update
- resolved Oct 21, 2025, 09:29 PM UTC
This notice is purely informational. There was zero impact to hCaptcha from the AWS us-east-1 outage that took down many other online services this week.
Maintenance to Passkey support
Affected: Dashboard
Timeline · 2 updates
- monitoring Oct 08, 2025, 04:05 PM UTC
Passkey support is being updated; error rates for logins or 2FA verification on accounts using passkeys may increase for approximately 10 minutes.
- resolved Oct 08, 2025, 04:14 PM UTC
Maintenance is now complete.
Elevated P99 times in South America (Brazil) regions
Timeline · 1 update
- resolved Sep 08, 2025, 03:22 PM UTC
Due to an issue at an upstream edge CDN, P99 times in several regions, primarily GIG and GRU, were elevated between 14:15 UTC and 14:45 UTC.
Elevated latency in IAD region for connections from AWS us-east-1
Affected: Captcha API
Timeline · 2 updates
- monitoring Aug 21, 2025, 07:39 PM UTC
An upstream WAF provider is experiencing increased latency in the IAD region, which appears to be primarily affecting connections from AWS us-east to our API endpoints. Most traffic has been rerouted to nearby regions, so siteverify endpoints from servers connecting from AWS us-east regions that do not use our PrivateLink or Direct Routing options may see 20-50ms of increased latency until IAD is restored. Impact appears to be less than 0.005% of total requests, but may be concentrated on some network links.
- resolved Aug 21, 2025, 07:47 PM UTC
We are no longer seeing elevated latency in IAD.