hCaptcha incident

Challenge images failed to load for some WAF customer sites

Minor Resolved View vendor source →

hCaptcha experienced a minor incident on November 8, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2022, 08:30 AM UTC
Resolved
Nov 08, 2022, 08:30 AM UTC
Duration
—
Detected by Pingoru
Nov 08, 2022, 08:30 AM UTC

Update timeline

  1. resolved Nov 08, 2022, 03:11 PM UTC

    A behavior change in an upstream deployment workflow caused some paths related to WAF customers' asset host paths to temporarily de-route. While most requests (>99%) were re-routed automatically with no user-visible impact, some WAF customer sites using custom asset hosts failed to load images for visual challenges. This issue has now been resolved.