Increased error rate on API loads
Timeline · 1 update
- resolved May 05, 2026, 02:37 PM UTC
Between 14:15 UTC and 14:22 UTC, some loads of API assets returned 403s in some regions. This incident has now been resolved.
hCaptcha Outage History
hCaptcha is up right nowhCaptcha had 10 outages in the last 2 years totaling 3h 57m of downtime — averaging 0.4 incidents per month.
There were 10 hCaptcha outages since June 20, 2024 totaling 3h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Increased latency on API calls in some regions
Timeline · 1 update
- resolved Dec 19, 2025, 03:57 PM UTC
We are monitoring sporadic latency impact related to network-level issues at an upstream WAF provider: https://www.cloudflarestatus.com/incidents/dz87vqwvl8wr This appeared to primarily affect some LATAM and EUR region POPs.
hCaptcha is completely unaffected by the AWS outages
Timeline · 1 update
- resolved Oct 21, 2025, 09:29 PM UTC
This notice is purely informational. There was zero impact to hCaptcha from the AWS us-east-1 outage that took down many other online services this week.
Maintenance to Passkey support
Affected: Dashboard
Timeline · 2 updates
- monitoring Oct 08, 2025, 04:05 PM UTC
Passkey support is being updated; error rates for logins or 2FA verification on accounts using passkeys may increase for approximately 10 minutes.
- resolved Oct 08, 2025, 04:14 PM UTC
Maintenance is now complete.
Elevated P99 times in South America (Brazil) regions
Timeline · 1 update
- resolved Sep 08, 2025, 03:22 PM UTC
Due to an issue at an upstream edge CDN, P99 times in several regions, primarily GIG and GRU, were elevated between 14:15 UTC and 14:45 UTC.
Elevated latency in IAD region for connections from AWS us-east-1
Affected: Captcha API
Timeline · 2 updates
- monitoring Aug 21, 2025, 07:39 PM UTC
An upstream WAF provider is experiencing increased latency in the IAD region, which appears to be primarily affecting connections from AWS us-east to our API endpoints. Most traffic has been rerouted to nearby regions, so siteverify endpoints from servers connecting from AWS us-east regions that do not use our PrivateLink or Direct Routing options may see 20-50ms of increased latency until IAD is restored. Impact appears to be less than 0.005% of total requests, but may be concentrated on some network links.
- resolved Aug 21, 2025, 07:47 PM UTC
We are no longer seeing elevated latency in IAD.
Increased error rates for Google SSO due to Google outage
Affected: Dashboard
Timeline · 2 updates
- identified Jun 12, 2025, 07:01 PM UTC
Due to an incident at Google, we are observing increased error rates on login authentication. Use GitHub SSO or contact [email protected] if you need assistance with alternate methods. You may track status here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4
- resolved Jun 12, 2025, 08:45 PM UTC
Error rates for Google SSO appear to have returned to normal.
Inbound support email deliverability issues
Affected: Dashboard
Timeline · 1 update
- resolved Mar 11, 2025, 11:58 AM UTC
Due to an issue at an upstream mail gateway, some inbound support emails may have been delayed or rejected earlier today. This did not affect outbound email, and the issue has now been resolved.
Upstream CDN issues causing increased JS SDK load error rates
Affected: Captcha API
Timeline · 2 updates
- monitoring Feb 19, 2025, 10:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2025, 12:21 AM UTC
This incident has been resolved. As a reminder, please confirm that you are loading the JS SDK only via the recommended host: https://js.hcaptcha.com/1/api.js
Elevated P99 latency on some requests
Affected: Captcha APIStats APIUser Management APIEnterprise Reporting APIs
Timeline · 2 updates
- monitoring Jun 20, 2024, 07:58 PM UTC
Due to an incident at an upstream CDN provider starting at 18:00 UTC, we are observing elevated P99 latency (+100-200ms) on a minority of traffic in the Eastern US and Western Europe regions, caused by some traffic being rerouted to more distant POPs. We have put overrides in place and will continue to monitor performance; there is no impact to availability and no action is required.
- resolved Jun 20, 2024, 08:23 PM UTC
P99 latency has returned to norm as of 20:05 UTC.