Harvest incident

Email delivery issue

Major Resolved View vendor source →

Harvest experienced a major incident on April 19, 2021 affecting Harvest Background Jobs and Harvest Email Service, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2021, 07:35 PM UTC
Resolved
Apr 19, 2021, 09:05 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 19, 2021, 07:35 PM UTC

Affected components

Harvest Background JobsHarvest Email Service

Update timeline

  1. investigating Apr 19, 2021, 07:35 PM UTC

    The team is currently investigating email delivery issues and will post updates here as soon as we have more information.

  2. identified Apr 19, 2021, 07:49 PM UTC

    The issue has been identified by our email delivery service and a fix is in the works.

  3. monitoring Apr 19, 2021, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 19, 2021, 09:05 PM UTC

    This incident has been resolved.