Harvest incident

Emails slow to get delivered

Minor Resolved View vendor source →

Harvest experienced a minor incident on November 2, 2021 affecting Harvest Background Jobs and Harvest Email Service, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2021, 10:46 PM UTC
Resolved
Nov 02, 2021, 10:56 PM UTC
Duration
9m
Detected by Pingoru
Nov 02, 2021, 10:46 PM UTC

Affected components

Harvest Background JobsHarvest Email Service

Update timeline

  1. identified Nov 02, 2021, 10:46 PM UTC

    Our email service provider Mailgun is having an incident with auth which is delaying the delivery of our emails. We apologize for the inconvenience. They are implementing a fix now, and we'll update this as soon as we have new information.

  2. resolved Nov 02, 2021, 10:56 PM UTC

    A fix has been implemented by Mailgun and all our emails are now back on track. Thanks for your patience!