Harvest experienced a critical incident on January 8, 2024 affecting Harvest Email Service, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2024, 02:31 PM UTC
We are currently investigating an issue with our outgoing email service.
- identified Jan 08, 2024, 03:28 PM UTC
We have identified the issue and are currently working with our email vendor to restore the email service as quickly as possible.
- identified Jan 08, 2024, 04:31 PM UTC
Fixes have been implemented and we are currently working with our email vendor to restore the email service as quickly as possible.
- monitoring Jan 08, 2024, 05:03 PM UTC
We have resolved the issue with our email vendor and our systems are now going through the backlog of email that has queued up.
- monitoring Jan 08, 2024, 05:03 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 08, 2024, 06:05 PM UTC
We are still working through the remaining backlog of delayed emails but expect full resolution shortly.
- resolved Jan 08, 2024, 06:08 PM UTC
Email service is now operating correctly.