Harvest experienced a notice incident on May 24, 2019 affecting Harvest Application and API and Harvest Background Jobs and 1 more component, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2019, 02:36 PM UTC
We are currently investigating the cause of a system performance issue that is impacting some customers.
- investigating May 24, 2019, 02:49 PM UTC
We are continuing to investigate the cause of the issue that is affecting Harvest customers. Very sorry for the inconvenience.
- investigating May 24, 2019, 03:09 PM UTC
We are very sorry for the current issue affecting Harvest customers. At this time the team is evaluating options for restoring full system performance. We will keep you updated on progress. Thank you for your patience.
- monitoring May 24, 2019, 03:35 PM UTC
We have stabilized all systems at this time, and customers should no longer be impacted by the issue from earlier. We are working to restore all systems to full capacity and will keep you updated of the progress. We are truly sorry for this inconvenience.
- monitoring May 24, 2019, 03:44 PM UTC
We are continuing to monitor for any further issues.
- resolved May 24, 2019, 07:30 PM UTC
We have restored our systems to full capacity after the issue which affected customers earlier today. We don't expect any further issues at this time. Thank you for your patience while we resolved this issue.