Harvest experienced a minor incident on October 30, 2019 affecting Harvest Application and API, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 30, 2019, 05:09 PM UTC
We are investigating login issues affecting customers. So sorry for the interruption in service and will provide updates here as we resolve the issue.
- monitoring Oct 30, 2019, 05:12 PM UTC
We have identified the issue, and a fix has been deployed. At this time the issue should be resolved and customers should have access to all services again. We are sorry for the inconvenience here, and thank you for your patience while we resolved the issue.
- resolved Oct 30, 2019, 05:27 PM UTC
Around 20 minutes ago, an update was deployed which caused login issues for Harvest customers. The issue was immediately detected and a fix was deployed. Harvest customers were unable to login to their accounts for around 6 minutes. We are truly sorry for this interruption! Thank you for your patience and support as the issue was resolved. Customers still experiencing an issue: please get in contact with Harvest support at [email protected].