Harvest experienced a major incident on January 8, 2020 affecting Harvest Application and API and Harvest Third Party Integrations, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2020, 12:20 PM UTC
We are investigating intermittent problems accessing Harvest.
- investigating Jan 08, 2020, 12:36 PM UTC
Sorry for the disruption. We are continuing to investigate intermittent problems accessing Harvest.
- identified Jan 08, 2020, 01:11 PM UTC
At this time we have restored access to the Harvest web application. Some remaining issues remain for customers accessing Harvest through Harvest for Mac, Harvest for iPhone, Harvest for Android, Harvest for Windows, and browser extensions. We are working on resolving these issues. We are very sorry for the trouble this morning.
- identified Jan 08, 2020, 01:42 PM UTC
Updates to Harvest were rolled out this morning which are still causing some issues for customers accessing Harvest using browser extensions, and some mobile applications. Our team is working to implement a fix, and we thank you for your patience as we resolve this issue.
- monitoring Jan 08, 2020, 02:43 PM UTC
We have resolved the issue from earlier. There should be no further issues impacting customers accessing Harvest from browser extensions, or mobile applications. We continue to monitor the situation and will resolve this event shortly. Any customers still experiencing any issues accessing Harvest, please contact Harvest support at [email protected]. Sorry for the interruption!
- resolved Jan 08, 2020, 02:51 PM UTC
This incident has been resolved.