Harvest incident

Forecast Service Degradation: Investigating Performance Issue

Minor Resolved View vendor source →

Harvest experienced a minor incident on October 23, 2024 affecting Forecast Application, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 05:24 PM UTC
Resolved
Oct 23, 2024, 06:26 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 23, 2024, 05:24 PM UTC

Affected components

Forecast Application

Update timeline

  1. investigating Oct 23, 2024, 05:24 PM UTC

    We’re aware of a performance issue affecting Forecast. Our team is actively looking into it and working to resolve the issue as quickly as possible. We will provide an update within the next 30 minutes.

  2. investigating Oct 23, 2024, 05:56 PM UTC

    The issue is intermittent for some customers, and we are continuing to investigate the problem. We will provide an update within the next 60 minutes.

  3. resolved Oct 23, 2024, 06:26 PM UTC

    The issue has been resolved. However, if you are still experiencing issues loading Forecast, please try clearing your browser's cache/cookies as shown in this guide: https://bit.ly/3BXyNJY. If you then continue to have any problem, reach out to our team at http://www.getharvest.com/contact.