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Update timeline

1. investigating Feb 04, 2026, 05:38 PM UTC

   We are currently investigating this issue.

2. identified Feb 04, 2026, 05:41 PM UTC

   The issue has been identified and team is working on a fix. The issue started at 8:15 PDT

3. identified Feb 04, 2026, 06:46 PM UTC

   We have identified the database component that caused the issue and are working to restore it at the moment.

4. identified Feb 04, 2026, 07:34 PM UTC

   We are working towards the fix and are verifying this in a lower environment.

5. identified Feb 04, 2026, 09:41 PM UTC

   We are deploying the fix to all clusters now. Starting with production -1 environment

6. monitoring Feb 04, 2026, 10:34 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Feb 04, 2026, 11:21 PM UTC

   This incident has been resolved.

8. postmortem Feb 10, 2026, 04:32 PM UTC

   ## **Summary** On **February 4, 2026**, SEI experienced a temporary outage that affected SEI Insights. SEI Customers \(US production clusters\) were unable to see Insights data during this period. Customer data remained safe and was not impacted. ## **Root Cause** An automated system update caused our main database service to stop working correctly. When it restarted, it did not recover as expected, which led to temporary service errors. ## **Impact** * **Customer impact:** SEI Insights did not display data * **Duration:** Approximately **9:33 AM to 2:37 PM PST** * **Scope:** SEI Insights Only * **Data safety:** No customer data was lost or damaged ## **Mitigation and Permanent Fix** To restore service, we created and switched to a new, more resilient database setup. This allowed SEI Insights to return to normal operation. ## **Next Steps** * Keeping a backup system ready to reduce downtime if a similar issue occurs * Closely monitoring the new setup to quickly detect and address issues