Login issues and propagation delays on FME

Update timeline

1. resolved Feb 27, 2026, 11:12 PM UTC

   Customers using FME would have experienced logging issues in addition to their Flag propagation delay from 22:46 UTC to 23:00 UTC. Services are back to normal now

2. postmortem Mar 04, 2026, 05:22 PM UTC

   ## Summary On February 27, 2026, at 22:46 UTC, customers using Feature Management experienced brief UI and Admin API unavailability. The issue lasted approximately 14 minutes and was fully resolved at 23:00 UTC. Feature flag evaluation and SDK operations were not impacted during this time. ## Impact * Customers could not access or make changes in the Feature Management console or API. * All other operations, including flag evaluation via SDKs, continued to function normally. ## Root Cause A configuration change deployed during a release introduced database connection errors. ## Remediation Upon detection, we immediately reverted the configuration change. We then initiated data synchronization and cleared relevant caching layers to restore normal authentication and operation. ## Action Items * We have implemented additional automated validation and safeguards to ensure configuration changes are validated prior to deployment. * We have also enhanced service health monitoring and alerting to proactively detect authentication latency and flag propagation delays, enabling faster mitigation in the future.