The IDP app is currently facing accessibility issues

Update timeline

1. monitoring Apr 07, 2026, 10:54 AM UTC

   A fix has been implemented and we are monitoring the results.

2. monitoring Apr 07, 2026, 10:59 AM UTC

   We are continuing to monitor for any further issues.

3. resolved Apr 07, 2026, 11:08 AM UTC

   This incident has been resolved.

4. postmortem Apr 21, 2026, 12:58 PM UTC

   ## **Summary** On April 7, 2026, customers using the Internal Developer Portal \(IDP\) in certain production environments experienced service disruption where the IDP UI became inaccessible. Users encountered errors when attempting to access the module. ## **Root Cause** A configuration change introduced during a routine deployment prevented the system from correctly routing incoming requests to the IDP service, resulting in loss of access to the UI. ## **Impact** Customers using IDP in affected environments were unable to access the portal UI during the incident window. Other modules and environments remained unaffected. ## **Remediation** **Immediate:** Rolled back the recent configuration change and restored service routing, which recovered access to the IDP module. **Permanent:** Implemented additional safeguards in the deployment process to validate configuration changes and ensure compatibility before rollout. ## **Action Items** To prevent such issues from happening again, we are taking the following steps. * Enhancing our release process and UI validation * Improve monitoring and alerting for early detection of routing issues