Harmonic experienced a minor incident on August 19, 2021 affecting Portal Login and API and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Portal LoginAPIOnline Support
Update timeline
- investigating Aug 19, 2021, 12:28 PM UTC
Due to performance degradation on vendor side, users can access the Harmonic Hub, but some functionality can be unavailable or running at less than optimal performance. We are working with the vendor to restore our services and will provide update soon.
- investigating Aug 19, 2021, 07:32 PM UTC
Incident resolved.
- resolved Aug 19, 2021, 07:33 PM UTC
This incident has been resolved.