Harmonic experienced a major incident on September 2, 2021 affecting API, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Sep 02, 2021, 11:32 PM UTC
We are currently investigating this issue.
- investigating Sep 02, 2021, 11:32 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2021, 02:51 AM UTC
The cause of the issues have been identified. We are trying to resume services by reducing the load of the faulty components, Hub features should be recovered but users might experience some instabilities. We will post further update in coming hours.
- identified Sep 03, 2021, 02:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2021, 03:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2021, 04:31 AM UTC
This incident has been resolved.