Harmonic experienced a notice incident on October 27, 2022 affecting Portal Login and API and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Portal LoginAPIOnline Support
Update timeline
- monitoring Oct 27, 2022, 06:44 AM UTC
Due to performance degradation on vendor side (5:45 am UTC, Oct 27), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. We are following up with vendors and will provide active update.
- resolved Oct 27, 2022, 12:00 PM UTC
From our vendor, the issues has been resolved since 7:29 UTC, Oct 27.