Harmonic experienced a major incident on March 30, 2023 affecting Portal Login and API and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Portal LoginAPIOnline Support
Update timeline
- investigating Mar 30, 2023, 05:36 PM UTC
We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.
- resolved Mar 30, 2023, 07:16 PM UTC
The degradation is recovered on Mar 30, 2023 11:00am PDT. We will keep close monitoring on any consequence status.