Harmonic experienced a major incident on October 25, 2019 affecting Portal Login and Online Support, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Portal LoginOnline Support
Update timeline
- investigating Oct 25, 2019, 04:54 PM UTC
“we are investigating reports of slow responses when attempting to connect to the HUB portal”
- investigating Oct 25, 2019, 05:09 PM UTC
We are continuing to investigate the issue. If you have any issues contacting Harmonic support via Hub, please check other options to contact us". https://www.harmonicinc.com/video-appliances-software/technical-support/call-support/
- monitoring Oct 25, 2019, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 25, 2019, 06:51 PM UTC
This incident has been resolved.