Harmix incident

Messages (stream + user flows), Workflow (endpoints + user flows), and 1 other service are down

Major Resolved View vendor source →

Harmix experienced a major incident on September 13, 2026 affecting Agent (Messages (stream + user flows)) and Agent (Integration (user flows)) and 1 more component, lasting 16h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 07:43 AM UTC
Resolved
Sep 13, 2026, 11:45 PM UTC
Duration
16h 1m
Detected by Pingoru
Sep 13, 2026, 07:43 AM UTC

Affected components

Agent (Messages (stream + user flows))Agent (Integration (user flows))Workflows (Workflow (endpoints + user flows))

Update timeline

  1. investigating Sep 13, 2026, 07:43 AM UTC

    Messages (stream + user flows), Integration (user flows), and Workflow (endpoints + user flows) went down.

  2. resolved Sep 13, 2026, 11:45 PM UTC

    Messages (stream + user flows), Integration (user flows), and Workflow (endpoints + user flows) recovered.